Refund policy
Our Commitment to You
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds.
Return Window
You have 30 days from the date of delivery to request a return for eligible items. Returns requested after this period may not be accepted.
Eligible Items for Return
To be eligible for a return, items must meet the following conditions:
- Items must be unused and in the same condition that you received them
- Items must be in their original packaging
- Items must have the receipt or proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software or digital products
- Personal care items or products marked as final sale
- Items that have been used, worn, or altered
How to Request a Return
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return shipping label if applicable.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service for your return.
Refund Process
Once we receive and inspect your returned item, we will send you an email notification. If your return is approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.
Restocking Fee
A restocking fee may apply to certain returns. If applicable, this will be communicated to you before you complete your return.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us to arrange the exchange. The fastest way to ensure you get what you want is to return the original item and make a new purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our return and refund policy, please contact our customer service team. We're here to help!